Overview
Local mystery shoppers who know your market.
Gauteng is the largest consumer market in South Africa, with dense retail, large shopping centres, busy dealerships and premium golf and hospitality venues. Standards slip fastest where volumes are highest, and a mystery shopper shows where.
RCA has delivered golf, hospitality and retail work for clients in the Johannesburg area and recruits shoppers for Gauteng programmes.
Programmes can cover single sites, regional groups or national networks, with Gauteng reported on its own and against other regions.
Matched to your guest
Shoppers fit the profile of your customer in Johannesburg, so the visit feels real.
Fair comparisons
One scorecard lets you compare Johannesburg venues with the rest of your network.
One accountable supplier
RCA briefs, quality-checks and reports on every visit.
How it works
Four steps from brief to better service.
Define
We agree your standards, touchpoints and scoring so the scorecard reflects your brand, not a template.
Calibrate
Matched shoppers are briefed on the scenario and scorecard so every visit is judged the same way.
Visit
Shoppers complete the visit, call or purchase and submit evidence-based reports.
Report and review
RCA quality-checks every report, delivers scores and verbatim comments, and walks your team through the priorities.
In more detail
Johannesburg, Sandton and Pretoria
We schedule visits across Johannesburg, Sandton, Midrand, Centurion and Pretoria, and can focus extra waves on the sites with the greatest volume or the biggest gaps.
Questions
Frequently asked questions
Do you provide mystery shoppers in Johannesburg?
Yes. RCA runs programmes in Johannesburg, Sandton, Pretoria and across Gauteng. Shoppers are recruited and briefed locally.
Which businesses do you shop in Johannesburg?
Retail stores, shopping centres, hotels, restaurants, golf clubs and resorts, automotive dealerships, online stores and call centres, depending on your brief.
How much does a mystery shopper programme in Johannesburg cost?
Pricing depends on the number of locations, visit type and frequency. Send a short brief and we will return a proposal.
Can you cover several cities in one programme?
Yes. A single scorecard can cover Johannesburg and your other locations, so results compare fairly across the country.
Do you offer mystery guest visits as well?
Yes. Mystery guest and mystery shopper are the same method. See our mystery shopper provider page.