Overview
Local mystery shoppers who know your market.
Cape Town brands compete on experience, from V&A Waterfront retail to Winelands tasting rooms and Atlantic Seaboard hotels. A mystery shopper shows you what a visitor or local customer actually receives.
Our team works from Claremont, so briefings, calibration sessions and results reviews can happen in person with your management team.
We also run programmes across the Western Cape and nationally, so Cape Town results can be compared with your other regions.
Matched to your guest
Shoppers fit the profile of your customer in Cape Town, so the visit feels real.
Fair comparisons
One scorecard lets you compare Cape Town venues with the rest of your network.
One accountable supplier
RCA briefs, quality-checks and reports on every visit.
How it works
Four steps from brief to better service.
Define
We agree your standards, touchpoints and scoring so the scorecard reflects your brand, not a template.
Calibrate
Matched shoppers are briefed on the scenario and scorecard so every visit is judged the same way.
Visit
Shoppers complete the visit, call or purchase and submit evidence-based reports.
Report and review
RCA quality-checks every report, delivers scores and verbatim comments, and walks your team through the priorities.
In more detail
Cape Town, Winelands and beyond
We cover the Cape Peninsula, the Winelands (Stellenbosch, Franschhoek, Paarl), the West Coast and the Garden Route as part of one Western Cape programme.
Questions
Frequently asked questions
Do you provide mystery shoppers in Cape Town?
Yes. RCA is based in Claremont, Cape Town, and runs mystery shopper programmes across the city, the Winelands and the wider Western Cape.
Which businesses do you shop in Cape Town?
Retail stores, shopping centres, hotels, restaurants, golf clubs and resorts, automotive dealerships, online stores and call centres, depending on your brief.
How much does a mystery shopper programme in Cape Town cost?
Pricing depends on the number of locations, visit type and frequency. Send a short brief and we will return a proposal.
Can you cover several cities in one programme?
Yes. A single scorecard can cover Cape Town and your other locations, so results compare fairly across the country.
Do you offer mystery guest visits as well?
Yes. Mystery guest and mystery shopper are the same method. See our mystery shopper provider page.